Fuego Consulting Inc. / Sentinel HOS

Fuego Consulting Inc.

Privacy Policy

Effective date: · Last updated:

This page: https://legal.atfuego.com/privacy/

This Privacy Policy describes how Fuego Consulting Inc. (“Fuego,” “we,” “us,” or “our”) collects, uses, and shares information in connection with Sentinel HOS (also known as Driver Compliance Watch or “DCW”), our FMCSA Hours-of-Service (HOS) compliance monitoring service, and related websites, applications, and communications (collectively, the “Services”).

By using the Services or providing information to us, you acknowledge this Privacy Policy. If you do not agree, do not use the Services or provide personal information.

1. Who we are

Fuego Consulting Inc. provides compliance tooling that helps commercial fleets and drivers monitor Hours-of-Service status under 49 CFR Part 395. Sentinel HOS is compliance software—not legal advice and not an FMCSA-certified Electronic Logging Device (ELD) unless separately stated.

Contact for privacy inquiries: legal@atfuego.com
Support: hos-support@atfuego.com
Help desk: https://fuegoconsultinginc.zohodesk.com/portal/en/newticket
Privacy Policy URL: https://legal.atfuego.com/privacy/

2. Information we collect

Depending on how you interact with us, we may collect:

2.1 Account and fleet information

  • Company/fleet name, tenant identifiers, and contact details for authorized administrators
  • Login credentials and authentication data for portal users
  • Billing and subscription-related information (if applicable)

2.2 Driver and compliance data

  • Driver identifiers and names as provided by the fleet or telematics provider
  • Duty-status / HOS log data and related compliance evaluation results
  • GPS location breadcrumbs when provided by connected telematics systems (used for route/context displays and operational support)
  • Mobile phone numbers for drivers who have consented to receive SMS and/or voice alerts
  • Consent records (e.g., verbal opt-in confirmation, date/time, staff name)

2.3 Communications and support

  • Messages you send us (email, SMS replies such as HELP/STOP, support tickets)
  • Call or SMS delivery metadata from our communications providers (e.g., delivery status, timestamps)

2.4 Technical and usage data

  • Log data, device/browser information, IP addresses, and approximate location derived from IP
  • Cookies or similar technologies on our websites (see Section 8)

We collect information directly from you or your employer/fleet operator, from telematics providers you authorize, and automatically when you use the Services.

3. How we use information

We use information to:

  • Provide, operate, and improve the Services (HOS evaluation, dashboards, alerts, audit records)
  • Send transactional / informational SMS and voice alerts about HOS status to consented drivers
  • Authenticate users, secure systems, and prevent fraud or abuse
  • Provide customer support and respond to HELP requests
  • Comply with law, respond to lawful requests, and enforce our Terms
  • Analyze aggregated or de-identified usage to improve reliability and product quality

We do not use driver mobile numbers for marketing or promotional advertising.

4. SMS / text messaging program (A2P 10DLC)

Fuego Consulting Inc. may send automated SMS messages related to Sentinel HOS to commercial drivers who have opted in (typically via verbal consent during onboarding or safety orientation).

Program details

  • Purpose: Informational account/status notifications about Hours-of-Service compliance (e.g., approaching or exceeding driving limits, duty-window limits, required rest breaks, or weekly cycle limits under 49 CFR Part 395). These messages are not marketing, promotional, or advertising content.
  • Message frequency: Message frequency varies; typically up to several alerts per day when HOS limits are approached, based on driving activity and risk.
  • Message and data rates may apply.
  • Opt out: Reply STOP to cancel (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT).
  • Help: Reply HELP for help, or contact hos-support@atfuego.com.
  • Privacy / Terms: https://legal.atfuego.com/privacy/ and https://legal.atfuego.com/terms/

Mobile number sharing for marketing

Mobile information will not be sold, shared, or transferred to third parties or affiliates for their marketing or promotional purposes.

We may share mobile numbers and related messaging metadata with service providers who process messages on our behalf (for example, our SMS/voice provider) solely to deliver the Services and comply with messaging industry requirements. Those providers are not permitted to use mobile numbers for their own marketing.

5. How we share information

We may share information with:

  • Service providers / processors (cloud hosting, databases, SMS/voice providers such as Twilio, telematics integrations) who process data on our instructions
  • Fleet customers / employers who authorize use of the Services for their drivers (as controllers of employment/compliance data)
  • Professional advisors (legal, accounting) under confidentiality obligations
  • Authorities when required by law or to protect rights, safety, and security
  • Business transfers (merger, acquisition, or asset sale), subject to applicable law

We do not sell personal information for monetary consideration in the traditional sense. We do not share mobile numbers with third parties or affiliates for marketing/promotional purposes (see Section 4).

6. Retention

We retain information for as long as needed to provide the Services, meet contractual obligations, support audits, and comply with legal requirements. HOS-related records may be retained for periods meeting or exceeding applicable FMCSA retention expectations for compliance tooling used by fleets (commonly at least six months for certain ELD-related records; actual retention may be longer for audit and contractual reasons). Consent and opt-out records are retained as needed to demonstrate compliance with messaging rules.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Cookies and similar technologies

Our websites may use cookies or similar technologies for essential functionality, security, and limited analytics. You can control cookies through browser settings. Disabling certain cookies may affect site functionality.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of personal information, or to opt out of certain sharing. Drivers may opt out of SMS at any time by replying STOP.

To exercise privacy rights or ask questions, contact legal@atfuego.com or open a ticket at our help desk. We may need to verify your request. Some rights may be limited where we act as a processor for a fleet customer—in that case we may direct you to your employer/fleet operator.

10. Children’s privacy

The Services are intended for commercial transportation professionals and business customers. They are not directed to children under 16, and we do not knowingly collect personal information from children.

11. International transfers

If information is processed in the United States or other countries, it may be subject to the laws of those jurisdictions. Where required, we use appropriate safeguards for cross-border transfers.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Material changes may be communicated via the Services or email where appropriate. Continued use after updates constitutes acceptance of the revised Policy where permitted by law.

13. Contact

Fuego Consulting Inc.
Privacy: legal@atfuego.com
Support: hos-support@atfuego.com
Help desk: https://fuegoconsultinginc.zohodesk.com/portal/en/newticket
Privacy Policy: https://legal.atfuego.com/privacy/
Terms of Service: https://legal.atfuego.com/terms/